Customer serviceLive in production

Email automation

The same questions in the inbox every day, retyped every time. Now every email arrives with a draft ready in your tone, with the right details attached.

What the system does

01Analysis
Every email placed automatically

The system determines what a message is about and how urgent it is, before anyone opens it.

02Tone
Replies in your tone of voice

Tone and boundaries are captured, so every draft sounds like your organisation.

03Control
The employee always sends

Nothing goes out without an employee having read it.

The process

How the system took shape, step by step

1

Every email is read and placed

The system reads every incoming email and determines what it is about and how urgent it is.

2

Your writing style and boundaries captured

We captured how you write and what is and is not allowed: tone, standard framing, and the topics the system says nothing about.

3

The draft is ready

For every email the system writes a draft reply, together with the data it based it on.

4

The employee sends

Nothing goes out automatically. The employee reads the draft, adjusts where needed and sends with one click.

The end result

The inbox no longer stalls on wording

Every email arrives with a draft already prepared, in your tone and with the right details attached. The team reads, adjusts and sends, instead of writing from scratch every time.

Less time per emailOne consistent toneAlways a human check
Our emails go out faster and finally sound like one team. We still read along ourselves before anything is sent.

Client · customer service team

More cases to explore

Facing something similar?

We are happy to discuss what is possible for your specific situation.

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