Practice happened on real clients, because role-play with colleagues rarely materialised. Now everyone can have the difficult conversation as often as they need, with a score afterwards.
The conversations that are genuinely difficult are ready as scenarios.
The avatar responds to what you say and show; there is no script.
Per part of the conversation you see what went well and what can improve.
The process
The conversations that matter in practice are captured as scenarios, from price objection to expiring contract.
We captured how you run a conversation and what someone is assessed on: structure, probing, objections and closing.
The avatar responds to what the employee says and shows. There is no script; how it unfolds depends on the conversation.
Afterwards comes an assessment per part with improvement points. On a repeat you see immediately where it improved.
The end result
Employees have the difficult conversation as often as they like and then get an assessment per part. Progress becomes visible, without a colleague or manager having to be there.
We are happy to discuss what is possible for your specific situation.
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