Customer serviceIn daily use
Answering email in your style
The same questions in the inbox every day, retyped every time. Now every email arrives with a draft ready in your tone, with the right details attached.
- Client
- Organisation with a customer service team
- Users
- Customer service
What the system does
The system determines what a message is about and how urgent it is, before anyone opens it.
Tone and boundaries are captured, so every draft sounds like your organisation.
Nothing goes out without an employee having read it.
Before and after
Before
Similar questions were answered by hand again and again.
Now
The AI prepares a draft for every email, in your tone. The employee sends it.
- Before: Everything in one inbox
Every email first had to be read and assessed.
- Now, with AI: The AI sorts every email
By topic and urgency, before anyone opens it.
- Before: Everyone their own style
Tone and content of a reply differed per colleague.
- Now: Your tone is defined
Every draft sounds like your organisation.
- Before: Writing every reply anew
Even for questions that had been answered many times.
- Now, with AI: The AI prepares a draft
With the right details included, so nobody has to write it again.
- Before: Varying response time
One email was answered within an hour, another after days.
- Now: The employee sends
Nothing goes out without someone having read it.
The end result
The inbox no longer stalls on wording
Every email arrives with a draft already prepared, in your tone and with the right details attached. The team reads, adjusts and sends, instead of writing from scratch every time.
Our emails go out faster and finally sound like one team. We still read along ourselves before anything is sent.
Client · customer service team
Does your team keep typing out the same replies?
In a 10-minute intro call we look at whether a discovery day makes sense.
How we keep the risk small
- First an on-site discovery day, then a proposal with a fixed price per result.
- Every build round delivers working software. After each phase you decide whether we continue.
- AI makes suggestions with sources, your people decide. Your data stays yours and runs in the EU.
Free and without obligation.